FAQs

Frequently Asked Questions

Do you really provide white-glove service from start to finish? +

Absolutely — every Osprey Vision customer receives true white-glove treatment. From the moment you request a quote to delivery, setup, training, ongoing support, relocation, and even retrieval, our technicians handle everything so you never lift a finger. Your job is to run your site; our job is to make security effortless.

How is the trailer delivered and set up? +

Your dedicated Osprey Vision technician delivers the trailer, positions it exactly where you want, raises the mast, optimizes every camera, tests all systems, and provides full hands-on training — all included. You get white-glove deployment every single time.

How can I view and control the cameras? +

You’ll receive login credentials immediately after setup. Access live feeds and controls 24/7 via our mobile app or desktop portal. Prefer zero involvement? Add our 24/7/365 GSOC professional monitoring and we’ll watch everything for you — white-glove security at its finest.

What powers the trailer? +

100% solar with massive battery backup — no generators, no fuel, no utility connections ever required. We design, test, and maintain the power system so you never have to think about it.

How long will it run without sunlight? +

Over 5 full days on battery alone, even with zero sun. Cloudy days still charge the system. We monitor power levels remotely and proactively service if ever needed — all part of the white-glove package.

What if I need to move or reposition the trailer? +

One call or email — we send a technician the same or next business day to relocate the trailer and re-optimize coverage. No equipment to tow, no cameras to realign yourself. White-glove relocation included.

What customization options are available? +

Lightning detection, LPR, facial recognition, access control, WiFi hotspot, strobe/siren packages — you name it, we build it. Your technician will spec, install, and test every add-on so it’s perfect on day one.

Can I rent or buy? +

Yes — flexible rental terms (daily, weekly, monthly) or outright purchase with full white-glove delivery, training, and ongoing support either way.

How do I get started? +

Fill out the quote form or call 1-855-247-EYES (3937) right now. We’ll have a custom proposal in your inbox within hours and a trailer on site — fully set up and trained — often within 48-72 hours. Zero hassle, total white-glove experience from day one.